Shipping policy
Shipping Policy
Thank you for shopping at PetHouse!
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Times We ship worldwide. Estimated delivery times vary by destination:
- United States & Canada: 10–20 business days
- Europe: 15–25 business days
- Rest of the world: 15–30 business days
Please note that delivery times may vary due to customs clearance, holidays, or carrier delays beyond our control.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at pethousenyc.store@gmail.com and we will do our best to resolve the issue promptly.