Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase at PetHouse.
Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
To initiate a return, please contact us at [your email] with your order number and reason for return.
Non-Returnable Items The following items cannot be returned:
- Items damaged due to misuse or negligence
- Items returned after the 30-day window
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item and we will send a replacement or issue a full refund at no extra cost.
Order Cancellations Orders can be cancelled within 24 hours of purchase. After that, the order may already be in processing and cannot be cancelled.
For any questions, contact us at pethousenyc.store@gmail.com